North Carolina Team

JefferyRitzJeffrey Ritz, RBSM
Regional Director
Jeff Ritz joined Cavalier Services in 2008, bringing with him over 25 years of management and leadership experience in facilities and contract maintenance. A graduate of Pennsylvania State University, he received a B.S. in Hotel and Restaurant Administration. After graduation, Jeff was employed by Grande Royale Hotels (now known as Embassy Suites) where his responsibilities included hotel operations and construction/start-up for 30 new hotels. Jeff also has experience working for a large management services firm in the healthcare industry focused on Environmental Services where he was responsible for managing multiple cleaning contracts and maintaining communications with contract liaisons and clients. In 2008 Jeff achieved his Registered Building Service Manager (RBSM) certification through the Building Service Contractors Association International (BSCAI). This designation is a symbol of excellence in our industry. Jeff is also certified in Healthy High Performance Day Cleaning through Johnson Diversey.


MarkMark F. Munchel
Operations Manager
Mark joined Cavalier Services in 2016.  Mark possesses a Bachelor’s of Science Degree in Business Administration from Shippenburg University. Mark brings with him 30 years of business management and ownership experience.  His specific fields of expertise includes, but it not limited to, all areas of business development, especially customer relations and employee interaction. Prior to joining Cavalier Services, Mark owned and operated a successful commercial cleaning operation with a primary focus on healthcare related facilities. Throughout his career, Mark has consistently demonstrated a unique ability to foster outstanding client care relations to cultivate team oriented employee engagement with his strong interpersonal skills.


SusanBaileySusan Bailey, RBSM
Area Manager
Susan  Bailey joined Cavalier Services in 2008. Before joining the Cavalier team, she was an Industrial Engineer in the manufacturing sector before assuming an Environmental Services management position in clinical and surgical facilities for a major hospital. There she was an active member of the Infection Control and Joint Commission team. She later managed large commercial facilities and start-ups of environmental friendly Day and Green Cleaning Programs. Susan brings extensive management, fiscal, and customer focused experience in both healthcare and commercial facilities management. In 2009 Susan achieved her Registered Building Service Manager (RBSM) certification through the Building Service Contractors Association International (BSCAI).


RobinBioPicRobin Jackson
National Account Manager

Robin Jackson joined Cavalier Services in 2015 to support the company’s expansion into California.  She brings with her nearly ten years of janitorial operations and sales experience.  She has a proven track record for managing janitorial programs at multiple fortune 500 accounts.  She possesses extensive knowledge in critical environments, green cleaning, day cleaning programs, as well as LEED certified janitorial program management.  Additionally, Robin is certified by Spartan Chemicals as a chemical expert.